The world as we know it is changing, and with it, the relationship between employer and employees in the business world. Yes, it is becoming more and more common to find people who decide to leave the old system of contracting for monthly and fortnightly payments, to enter the adventure of becoming freelance.
While registering and starting freelancing at Fiverr is a smart decision, which can help you increase your income significantly, not everything is rosy. Emerging in the Fiverr market is not at all easy, because you compete with hundreds of millions of people who know how to do the same as you.
So, what can you do? How can you become a successful freelancer? Well, watch out, then. You’re about to learn the great secret behind Fiverr’s most successful and best-qualified salespeople. Look for pencil and paper, your career on the Internet is about to change!
What do You Need to Know about Fiverr?
Before talking about how to become a top-rated seller at Fiverr, you need to understand what Fiverr is, how it works and how they benefit from the service.
Fiverr defines itself as a portal where entrepreneurs and freelancers offer all kinds of services starting at $5. It has an immense and very varied offer, so that, no matter what you do, you will find some space in this immense market to exploit your talents.
It has eight main categories: Graphics & Design, Digital Marketing, Writing & Translation, Video & Animation, Music & Audio, Programming & Tech, Business and Fun & Lifestyle. Each of these broad categories is further divided into specific small categories, which not only help buyers find exactly what they are looking for, but also help sellers get an idea of what they can offer.
The Importance of Reputation on Fiverr
Every experienced freelancer knows that there is nothing more important in this business than trust. Customers need to be sure that each seller will fulfil the service commitment they offered, and in turn, these sellers need to be sure that customers will fulfil the agreed-upon payment for their services.
To ensure that this relationship runs smoothly and that both parties are satisfied with the outcome of the exchange, the Fiverr platform offers two special mechanisms.
The first of these is an automated payment system, which requests the money from the buyer before the GIG is purchased and sends it to the seller once he has completed his work to the buyer’s satisfaction.
The second one and the one we are most interested in for this article is Fiverr’s rating system.
Fiverr’s rating system allows buyers and sellers to share their opinion about a specific user with the rest of the community. These comments, accompanied by a rating ranging from one to five stars, serve as a reference for future relationships with other users.
A top-rated seller on Fiverr, thanks to his good ratings, has to prove to his potential customers the quality of his work. Once your potential customers trust you, it is much more likely that they will demand a higher amount of money for the service provided.
How to become a Top-Rated Seller?
Beginnings are never easy. That applies to love, to life, even to business! The greatest and most successful entrepreneurs in the world know it: there is nothing heavier than the first block of a castle.
When it comes to freelance work, the same thing happens. In the Fiverr market, one of the most valuable things that customers look for the most is the experience. Buyers are interested in how good the service they are willing to buy is and whether it is worth investing your money in. That’s why buyers check a seller’s ratings before hiring.
But what do you do when you’re new to Fiverr and you haven’t made your first sale? what can you do to get a lot of positive ratings to encourage your customers to bet on you? Well, the moment of truth has arrived: you will finally know what you need to do to become a Rockstar on Fiverr and increase your income considerably.
Top-Rated Seller | The Secret
The first thing you should know is that to become a top-rated seller on Fiverr there is no secret, but several! There is no magic wand for success at Fiverr or on any freelance work platform. To succeed, you must be consistent and work hard… but there are some things you must focus on… that’s the secret! Here’s a list of six things you can do to become a top-rated seller at Fiverr.
1. Answer your messages quickly
Generally, when a customer is interested in the services you offer, they will most likely contact you directly before they even think about investing a dollar in you.
Customers often introduce themselves, make it clear what they are looking for, ask for your time available and confirm the cost of the service they are going to request. Through this first contact, in addition to answering your questions, they will be evaluating you. That’s why you need to be very careful about the way you talk and, above all, the speed of your responses.
Why? Basically, for two reasons. The first is that customers often associate the speed of response with the level of interest you have in the project. If your client finds that you take too much time to even answer a question, he or she will think the offer is not attractive to you, he or she will think you don’t care… and that leads to the second reason.
On the Internet, everything happens so fast. Hundreds of thousands of messages are sent every second, and at least half of them are answered just a few seconds later. Surely, when your client contacted you, he did so with other people who offer the same thing you do… maybe even at a better price. If one of them gets ahead of you, you’ll miss the opportunity to make a sale.
To improve your response time and become a top-rated seller, you can download the Fiverr app to your mobile phone. You’ll receive notifications every time you have a message, and you’ll be able to respond to them instantly.
2. Offer to competitors
As long as you are new to Fiverr, you will need to gain experience and ratings. In short, you need to get the attention of potential customers, and fast! In these cases, the easiest way to do this is to set competitive prices in the market.
Remember that in Fiverr there are many people who do the same as you, and many of them already have the trust of some buyers, who have rated them positively. The only way to attract the eye to you, the new user of the platform, is to offer low prices that attract the attention of customers.
However, be careful! While you’re looking to offer competitive prices, it’s never right to give away your work. Also, remember that at Fiverr everything is a game of trust. Even if you are an honest and talented person, if your prices are very low, your customers may find you suspicious. They’ll think it’s a scam, or that your work isn’t worth it.
To find the right and competitive price you’re looking for, check out offers similar to what you plan to offer, and position your prices just a little below that figure. When they see that you are the cheapest option, they may try to contact you, take the opportunity to fall in love with them!
3. Carefully prepare your profile
What is the first thing that all companies usually ask for when hiring an employee? Come on, it’s not that hard. It’s so obvious you won’t even think about it. Well, yes! They’ll ask for your resume. Customers will always want to know who you are, and that’s another great opportunity to earn their trust.
Put in your profile all the necessary -and real- information to get the attention of your clients: courses, academic degrees, skills, work experience, it all adds up!
However, remember to be 100% honest. Put real and verifiable information on your profile. There’s no point in telling your customers you speak Chinese if you can’t really do it. Lies always come to light, and that will make you look bad for the community!
4. Publish eye-catching GIGs
Remember that your GIGs will be the first impression customers will get of you, you need to impress them! It’s time to get all the heavy artillery out. Did you get a portfolio? Add it up! You know how to make promotional videos? Publish one where you can show your customers what you do in a fun and attractive way.
Take advantage of all available resources to attract as many customers as possible and have the perfect GIG that will lead you to become the top-rated seller that you aspire to be.
Keep in mind that when creating a GIG you must:
- Have a good title: it’s not just about providing the necessary information, it’s about attracting attention! Remember that this is the first thing your customers will see, and you must make sure they stick around. Your titles should sound human, not stiff. Always choose an “I’ll give your ad a voice for $5” over a “Professional voice-over for $5”.
- Have a specific description: you need to let your client know exactly what you are good at so, that he or she can be absolutely sure that you are the right person to do the job. Detail, write. It’s time to get very talkative! Let your client have no doubt that you’re the one.
5. Listen to your client
You did it! There’s someone interested in hiring you. It’s time to prove yourself, but… stop right there. Not so fast. This is one of the most important moments before you receive your first job.
Surely, before hiring you, your client has decided to contact you to tell you some details of what he wants you to do for him. If you’re lucky, he or she may even explain exactly what you’re going to do, so be sure to read the messages he or she sends you! Firstly, because you need to make sure that you do indeed have the necessary skills to perform that task properly. Secondly, because if you make a mistake and do the work badly, you will not only look very bad in front of your first client but also because it can affect the rating that he places on your work, is that really a good start?
So, to avoid that painful situation, pay special attention to your client. Don’t be afraid to ask questions or ask for more details if you don’t understand something. Remember that it is very important NOT TO ASSUME ANYTHING OR MAKE ANY DECISIONS FOR YOUR CUSTOMERS unless they ask you to do so.
After all, they are paying for that service, and it is only fair that they are 100% satisfied with the end result.
Be prepared for possible negotiations, since many, seeing your lack of experience, will try to negotiate with you to lower prices even further. Be sure to be flexible, but once again, don’t give away your job!
Many times, even if your client asks a lot of questions and entertains you for a long time, he may not get your GIG – don’t get discouraged! Always do your best and serve your potential customers in the best possible way. Who knows? Maybe some other time they’ll come back to Fiverr and decide to hire you.
6. Make your best effort
FINALLY! You have your first order in progress, and the clock is ticking. Well… but if you have time to spare! I’m sure you can do it another day, can’t you? Or maybe the next day or the next or the next… STOP! This is a serious mistake that many self-employed beginners make.
Of course, you come from a work environment where you are used to the pressure to accomplish your tasks. Now that you’re free, you’ll probably have a hard time dealing with it. Well, it’s time to take responsibility! Organize your time and devote enough time to your orders, as it is the result of your work that your client will evaluate and qualify later on. A top-rated seller in Fiverr never lets everything accumulate for the last day.
This is no secret to anyone: the work done on the run is noticeable, and quite a bit. When you don’t put in a lot of effort, although you may succeed, your deliveries won’t be as good as they would have been if you’d put in a little more effort. Do your job with love and deliver something spectacular to make your client fall in love with what you do.
Not only will you earn a good rating, which will start your journey to become a top-rated Fiverr seller, but if your work is good and your client likes it, there is a high chance that you will come back for more.
Any other advice?
Are you new to the Fiverr community? have experience in this market? tell us about your experience! Share with us and all readers of this article all the tips you want about how to succeed and become a top-rated seller at Fiverr. We’ll be happy to listen to you, and those who are looking for ways to grow up will surely appreciate it!